Delivery & FAQ

Each zone in the table above carries its own typical ETA — currently between 30 and 90 minutes measured from the moment we confirm the order, not from the moment you click "place order".

During lecture-free hours we usually beat the ETA. During the evening rush, exam week and heavy rain, expect the upper end. If we are going to be significantly late we call you.

We take orders from 07:00 to 22:00, every day. Right now the store is closed.

You can order outside those hours — the basket and checkout stay open. We simply confirm and dispatch it when we reopen.

Yes — any zone marked Off campus in the table above. Off-campus runs are batched, so they take longer than a hostel drop but cost far less than a taxi.

At checkout choose Off campus, give us the street address and a landmark we can find (a junction, a shop, a church). Landmarks matter more than street names here.

The hostel name and, if you have one, your room number. Room number is optional but it saves the rider a phone call and gets your order to you faster. Keep your phone reachable — the rider will call from the entrance.

• Cash on delivery — pay the rider when your order reaches you.
• Cash on pickup — pay at the counter when you collect.
• Card and Mobile Money through Paystack — MTN MoMo, Telecel Cash, AT Money and Visa/Mastercard. You are redirected to Paystack's secure page and returned here once it clears.

No. Delivery is added to your order total as a separate visible line before you confirm, and you pay everything together. Product prices never change because you chose delivery.

Baskets over GH₵ 250.00 ship free, so the line simply reads "Free".

Yes. Every order gets an order number and a printable summary on the confirmation page. If you have an account, the same receipt stays in your order history. Ask at the counter for a printed slip on pickup orders.

Failed authorisations are released by your bank or mobile money provider, usually within 24 hours. Your order is still saved — we simply mark it unpaid. Send us the reference from your SMS and we will check it against the transaction and either release the order or confirm the reversal.

Choose Pickup at checkout. We pack the order, mark it Ready for pickup, and you collect it from Ground floor, Student Union Building, Main Campus. Pickup costs nothing — the delivery line shows as Free.

Bring your order number. If someone else is collecting for you, give them the number too.

We hold packed orders for 48 hours. After that we put the stock back on the shelf and cancel the order — nothing is charged, since pickup orders are paid at collection. Message us if you need longer; we will keep it aside.

Yes, while the order is still Pending or Confirmed. Account holders can cancel from order history; everyone else should call us with the order number. Once it is out for delivery we cannot pull it back, but you can refuse it at the door.

Tell us within 48 hours of receiving it. Bring the item back to the counter (or hand it to a rider on your next order) with the packaging and your order number and we will replace it, or refund it if we cannot.

Electronics get tested at the counter with you present so there is no argument about who broke what.

• Food, drinks and any perishable item once the seal is broken.
• Underwear, socks and personal-hygiene items.
• Items damaged by misuse, liquid or unauthorised repair.
• Anything without proof of purchase — the order number is enough.

None of this affects your statutory rights over goods that were faulty when sold.

Cash orders are refunded in cash at the counter. Paystack payments are reversed to the card or wallet you paid with; the money typically lands within 3–10 working days depending on your bank. Delivery fees are refunded too when the fault was ours.

Open Track an order and enter your order number plus the phone number you used at checkout. You will see the full status history, the items and the delivery details.

We ask for the phone number on purpose: an order number alone should never expose someone's address.

• Pending — received, not yet checked by staff.
• Confirmed — stock reserved, the ETA clock starts here.
• Processing — being picked and packed.
• Out for delivery — a rider has it.
• Ready for pickup — packed and waiting at the counter.
• Completed — delivered or collected.
• Cancelled — cancelled; stock returned to the shelf.

If you ordered while signed in it is in your order history. Otherwise call 0244000111 from the number you ordered with and we will read it back to you.

Yes. Guest checkout is currently switched off, so please create an account first — it takes under a minute and stores your hostel and room for next time.

Use Forgot password and follow the reset link. For your safety we lock sign-in for a short while after several failed attempts — wait a few minutes and try again.

Edit it in Profile & address. Changing it there updates the default used at checkout; it does not move an order that is already on the way — call us for that.

Please do. Send the request through the contact form with the item and, if you know it, the brand. Requests that come in more than once usually end up on the shelf within a week or two.